Reference

Legal Terms That Protect Your Account

Our legal framework covers how we handle your account data, what you agree to when you register, and how you can reach us if something needs correcting.

Jurisdiction-Dependent AccessAccount Data RightsPakistan-Focused SupportPolicy Contact AvailableWallet Use Covered
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REACH OUR POLICY TEAM

How to Contact Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to flag a policy concern, our support team handles legal and compliance queries directly. Have your account ID and the relevant transaction reference ready — this speeds up the review on our end and gets you a clear answer faster.

Email Support Send your legal or account query to our support address. Include your registered email, account ID, and a short description of the issue for the fastest response.
Live Chat Open the chat window inside your account dashboard. Our team can pull your account record directly and handle policy questions without you needing to send documents separately.
Policy Request Form Use the in-account form under Settings to submit a data access or correction request. We confirm receipt and respond within the window required by our internal review process.
DATA AND ACCOUNT SECURITY

How We Handle Your Information

We keep your account data secured behind encrypted storage and only access it when processing your transactions or responding to a support request. Your JazzCash, Easypaisa, or Raast payment details are not stored on our servers after a transaction completes — only the confirmation reference is retained in your account history for dispute purposes.

Data Retention

We hold account records for the period required by our compliance obligations. Once that period ends, personal data is deleted or anonymised from our systems automatically.

Cookie Use

We use session and analytics cookies to keep your account login active and to monitor platform performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the lock-account option in Settings immediately and contact support.

Correction Requests

You can request a correction to any personal detail held on your account by submitting the form under Settings or by contacting support with your account ID and the detail to be changed.

Common Policy Questions from Our Users

These are the questions we receive most often about account terms, data rights, and how to raise a policy concern with us.

Access depends on local law and is available only in eligible regions. You should verify that online gaming is permitted under the law that applies to your location before registering an account.

We collect your name, email, mobile number, and payment method details needed to verify your identity and process JazzCash, Easypaisa, or Raast transactions. No payment credentials are stored post-transaction.

Yes. Submit a data access request through the form in Settings or email support with your account ID. We confirm receipt and process the request within our internal review period.

Contact support via live chat or email with your transaction reference number and the date of the deposit. Our team cross-checks against the payment provider record and responds with a resolution.

We retain your records for the period our compliance obligations require, then delete or anonymise them. You can request confirmation of deletion after the retention period ends.

Updated terms are published on this page with a revised date noted at the top. Continuing to use your account after a change is posted means you accept the updated version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.